Partner Dashboard

Welcome back, Partner

Quantum Innovations

Gold Partner

Partner Support

Get help with your integration issues and questions

System Status

Overall Status:

Operational

Last updated: Apr 1, 2025, 11:30 AM

Component Status

API

Operational

Uptime: 99.98%

Dashboard

Operational

Uptime: 99.99%

Webhooks

Degraded

Uptime: 98.75%

Authentication

Operational

Uptime: 99.95%

Data Processing

Operational

Uptime: 99.90%

Active Incidents

Webhook Delivery Delays

Investigating

Started: Apr 1, 2025, 10:15 AM

Apr 1, 2025, 10:15 AM

We're investigating reports of delayed webhook deliveries.

Apr 1, 2025, 10:45 AM

Identified increased latency in our webhook delivery system. Working on a fix.

Apr 1, 2025, 11:30 AM

Implemented a temporary solution. Webhook deliveries are now experiencing minor delays of 1-2 minutes.

Support Tickets

Your Recent Tickets

TKT-1234

API Integration Issue

HighOpen

Created: Mar 28, 2025, 02:30 PMLast update: Mar 30, 2025, 09:15 AM

TKT-1189

Webhook Configuration Help

MediumResolved

Created: Mar 20, 2025, 11:22 AMLast update: Mar 25, 2025, 04:40 PM

TKT-1022

Documentation Clarification

LowIn-progress

Created: Mar 15, 2025, 08:10 AMLast update: Mar 18, 2025, 11:25 AM

Frequently Asked Questions

How do I reset my API key?

To reset your API key, go to the API Explorer section, click on 'Manage Keys' in the top right corner, and then select 'Reset Key'. Note that this will invalidate your current key immediately.

API

What's the rate limit for API calls?

Standard partner accounts have a rate limit of 100 requests per minute. If you need a higher limit, please contact our support team to discuss your requirements.

API

How do I set up webhook notifications?

Navigate to the Integrations section, select 'Webhooks' from the sidebar, and click 'Add Endpoint'. You'll need to provide a valid HTTPS URL and select the events you want to subscribe to.

Webhooks

What authentication methods do you support?

We support OAuth 2.0, API key authentication, and JWT tokens. The recommended method for server-to-server communication is API key authentication.

Authentication

How can I test webhooks in a development environment?

You can use the Sandbox environment to test webhooks. We also recommend tools like ngrok or webhook.site for local development testing.

Development

Contact Us

Phone Support

Available Monday-Friday, 9am-5pm ET

+1 (555) 123-4567

Email Support

We typically respond within 24 hours

partners@example.com

Live Chat

Chat with our support team in real-time